Welcome to the National Tree Company FAQ page! We’re here to help you bring the magic of the holidays into your home with ease. Based on our website’s offerings, we’ve compiled answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our friendly customer service team.
Product Questions
What types of Christmas decorations do you offer?
We specialize in a wide range of high-quality holiday decor to create a festive atmosphere. Our menu includes:
- Christmas Trees
- Christmas Ornaments and Stockings
- Christmas Wreaths, Garlands, and Greenery
- Christmas Inflatable Decor and Textiles
- Christmas Tree Skirts and Scents
- And much more, including Everyday Decor and Home & Garden items!
Are your products suitable for outdoor use?
Many of our items, such as inflatable decor and wreaths, are designed for both indoor and outdoor use. Please check individual product descriptions for specific details to ensure the best experience.
Do you offer Christmas decor bundles?
Yes! Our Christmas Decor Bundles are perfect for creating a coordinated look without the hassle. They combine multiple items at a great value, making it easy to transform your space into a winter wonderland.
Shipping and Delivery
How long does shipping take?
We process orders within 1-2 business days. After that, delivery times vary:
- Standard Shipping: 10-15 business days via DHL or FedEx (cost: $12.95).
- Free Shipping: 15-25 business days via EMS for orders over $50.
Do you ship internationally?
Yes, we ship globally! However, due to logistical constraints, we cannot deliver to most Asian countries and some remote areas. If you’re unsure about your location, contact us at [email protected] for assistance.
Can I track my order?
Absolutely! With our premium carriers (DHL or FedEx for standard shipping), you can track your package every step of the way. Tracking details will be provided once your order ships.
Returns and Refunds
What is your return policy?
Your satisfaction is our priority. If you’re not delighted with your purchase, you may return items within 15 days of receipt. We stand behind the quality of our products and will work to make things right. For details, please contact our customer service team.
How do I initiate a return?
To start a return, email us at [email protected] with your order details. We’ll guide you through the process and ensure a smooth experience.
Payment Methods
What payment options do you accept?
We offer secure checkout with multiple payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information safe?
Yes! We use advanced security measures to protect your data. Your payment details are encrypted and handled securely during checkout.
Account and Customer Service
How can I contact customer service?
We’re here to help! Reach out via email at [email protected] for any questions about delivery, products, or returns. Our team is dedicated to providing prompt, friendly assistance.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account might make future orders faster and easier. We’re always looking for ways to enhance your shopping experience.
General Information
Where is National Tree Company based?
Our headquarters is located at 512 Pooh Bear Lane, Liberty, US 29657. From there, we ship holiday magic to homes around the world (excluding some areas in Asia and remote regions).
What makes National Tree Company unique?
We deliver not just decorations, but the magic of the season itself! With a focus on realistic designs, durable materials, and reliable service, we aim to make your holiday decorating stress-free and joyful. Our products are crafted with care, from Christmas trees to delicate ornaments, ensuring they arrive ready to create lasting memories.
Thank you for choosing National Tree Company! We’re honored to be part of your holiday traditions. If you have any other questions, don’t hesitate to contact us. Happy decorating!