At National Tree Company, we want your holiday decorating experience to be as magical as the season itself. While we carefully craft each Christmas decoration to bring joy to your home, we understand that sometimes an item may not meet your expectations. Our returns and exchanges policy is designed with the same care we put into creating our beautiful Christmas collections.
Important: You have 15 days from the date of delivery to request a return or exchange.
Return & Exchange Process
Step 1: Review Our Policy
Before initiating a return, please ensure your item meets the following criteria:
- Item is in original condition with tags attached
- Original packaging is intact and undamaged
- Return is requested within 15 days of delivery
Step 2: Submit Your Request
Complete the Returns & Exchanges Request Form below and email it to our customer service team at [email protected]
Step 3: Receive Authorization
Within 2 business days, you’ll receive a return authorization email with:
- Return shipping address
- Return authorization number
- Special instructions if needed
Step 4: Ship Your Return
Package your item securely including:
- Original product in its packaging
- Copy of your return authorization
- Original receipt or order confirmation
We recommend using a trackable shipping service and retaining your shipping receipt.
Refund Information
Once we receive and inspect your returned item:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: Free shipping on exchanged items
Non-Returnable Items
To ensure the safety and quality of our products, the following items cannot be returned or exchanged:
- Christmas Tree Scents: Due to the nature of scented products
- Opened Christmas Decor Bundles: If the bundle packaging has been opened
- Personalized Christmas Ornaments & Stockings: Custom-made items
- Used Christmas Textile items: Tree skirts and other textiles that show signs of use
Returns & Exchanges Request Form
Email Subject: Return/Exchange Request – [Your Order Number]
Email to: [email protected]
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Product(s) to Return/Exchange: [Product Name and SKU if available]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: □ Refund □ Exchange for [Product Name]
Contact Phone Number: [Your Phone Number]
Please attach a copy of your order confirmation or receipt
Need Help?
Our customer service team is here to help make your holiday experience joyful. Contact us at:
Email: [email protected]
Address: 512 Pooh Bear Lane, Liberty, US 29657
Response Time: Within 1-2 business days
Thank you for choosing National Tree Company to be part of your festive celebrations. We’re committed to ensuring your holiday decorating brings nothing but joy and magical memories.