Shipping Information

At National Tree Company, we’re dedicated to making your holiday decorating experience as magical as the season itself. We carefully craft each Christmas decoration to bring joy to your home, and our shipping policy reflects this same commitment to quality and care.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment

Free Shipping

  • Available for orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Shipping Regions: We ship globally, excluding some Asian countries and remote areas. Please contact us if you have questions about shipping to your specific location.

Returns & Exchanges Policy

While we carefully craft each Christmas decoration to bring joy to your home, we understand that sometimes an item may not meet your expectations. Our returns and exchanges policy is designed with the same care we put into creating our beautiful Christmas collections.

Important: You have 15 days from the date of delivery to request a return or exchange.

Return & Exchange Process

1 Review Our Policy

Before initiating a return, please ensure your item meets the following criteria:

  • Item is in original condition with tags attached
  • Original packaging is intact and undamaged
  • Return is requested within 15 days of delivery
2 Submit Your Request

Complete the Returns & Exchanges Request Form below and email it to our customer service team at [email protected]

3 Receive Authorization

Within 2 business days, you’ll receive a return authorization email with:

  • Return shipping address
  • Return authorization number
  • Special instructions if needed
4 Ship Your Return

Package your item securely including:

  • Original product in its packaging
  • Copy of your return authorization
  • Original receipt or order confirmation

We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: Free shipping on exchanged items

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

  • Christmas Tree Scents: Due to the nature of scented products
  • Opened Christmas Decor Bundles: If the bundle packaging has been opened
  • Personalized Christmas Ornaments & Stockings: Custom-made items
  • Used Christmas Textile items: Tree skirts and other textiles that show signs of use

Returns & Exchanges Request Form

Email Subject: Return/Exchange Request – [Your Order Number]

Email to: [email protected]

  • Full Name: [Your Full Name]
  • Order Number: [Your Order Number]
  • Order Date: [Date You Placed Order]
  • Product(s) to Return/Exchange: [Product Name and SKU if available]
  • Reason for Return/Exchange: [Please describe the reason]
  • Preferred Resolution: □ Refund □ Exchange for [Product Name]
  • Contact Phone Number: [Your Phone Number]

Please attach a copy of your order confirmation or receipt.

Need Help?

Our customer service team is here to help make your holiday experience joyful. Contact us at:

Email: [email protected]

Address: 512 Pooh Bear Lane, Liberty, US 29657

Response Time: Within 1-2 business days

Thank you for choosing National Tree Company to be part of your festive celebrations. We’re committed to ensuring your holiday decorating brings nothing but joy and magical memories.