Term and Conditions

1. User Responsibilities

As a valued customer, we ask that you:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes and in accordance with these terms
• Notify us immediately of any unauthorized use of your account
• Ensure you are of legal age to form binding contracts in your jurisdiction

2. Products and Services Description

National Tree Company specializes in high-quality Christmas decorations and accessories, including:

• Christmas trees, wreaths, and garlands
• Christmas ornaments and stockings
• Christmas textile items and tree skirts
• Christmas inflatable decor and greenery
• Personalized ornaments and stockings
• Everyday home and garden decor

We carefully craft each product to bring joy and festive spirit to your home. While we strive to represent our products accurately through images and descriptions, slight variations may occur.

3. Order and Payment Terms

Order Processing

• All orders are processed within 1-2 business days after payment confirmation
• You will receive an order confirmation email once your payment is processed
• We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraud

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Shipping

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available for orders of $50 or more via EMS, delivered within 15-25 business days after shipment
• We ship globally, excluding some Asian countries and remote areas
• Delivery times are estimates and not guaranteed
• You are responsible for any import duties, taxes, or customs fees applicable in your country

4. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our returns and exchanges policy is designed with care, reflecting our commitment to quality.

Return/Exchange Period

• You have 15 days from the date of delivery to request a return or exchange

Return Conditions

• Item must be in original condition with tags attached
• Original packaging must be intact and undamaged
• Return must be requested within 15 days of delivery

Non-Returnable Items

• Christmas Tree Scents (due to the nature of scented products)
• Opened Christmas Decor Bundles
• Personalized Christmas Ornaments & Stockings (custom-made items)
• Used Christmas Textile items (tree skirts and other textiles that show signs of use)

Refund Information

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method
• Original shipping fees are non-refundable
• Exchange shipping is free

Return Process

1. Review our policy to ensure your item meets return criteria
2. Submit your request by completing the Returns & Exchanges Request Form and emailing it to [email protected]
3. Receive authorization within 2 business days with return instructions
4. Ship your return with original product, packaging, return authorization, and receipt

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of National Tree Company and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

6. Limitation of Liability

National Tree Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products. Our total liability for any claim related to the website or products shall not exceed the purchase price of the product in question.

We make no warranties about the operation or availability of our website, and we are not responsible for temporary unavailability due to technical issues beyond our control.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and safeguard your data.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Liberty, US.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be indicated by the “Last Updated” date at the top of this page. Continued use of our website after changes constitutes acceptance of the modified terms.

10. Contact Information

Thank you for choosing National Tree Company to be part of your festive celebrations. We’re committed to ensuring your holiday decorating brings nothing but joy and magical memories.